Skip to content
Tavero Digital + AI

AI SOLUTIONS

Our AI voice agents answer calls, handle common questions, qualify the caller, book appointments and escalate urgent issues, around the clock.
Let's Talk Growth
Inbound call answering and common-question handling
After-hours coverage, call routing and escalation

AI VOICE AGENTS

When a plumbing company's phone rings at 7:40 on a Saturday morning with a burst supply line on the other end, the caller wants help within a few rings. An AI voice agent answers in your company's name, asks the questions your CSRs would ask, books the visit into an open slot and, when the situation is urgent, connects the caller to your on-call technician. It covers overflow during busy hours, lunch breaks, nights and weekends without hiring another CSR.

  • Inbound call answering and common-question handling
  • Outbound follow-up and lead engagement
  • Appointment scheduling and confirmations
  • After-hours coverage, call routing and escalation
Illustration

Inbound answering is built from your own scripts and policies. The agent learns your services, service area by ZIP code, trip fee policy, brands you service, hours, warranty terms and how you want price questions handled. If a caller asks whether you repair tankless water heaters or serve a certain town, it answers from that approved information. When it doesn't know, it says so, takes the details and arranges a callback instead of guessing.

Outbound calls handle the follow-up your team rarely has time for: returning web form inquiries right away, reaching homeowners who requested an AC replacement estimate and confirming tomorrow's appointments. Scheduling connects to supported calendars and field-service software, so the agent books into real availability by job type and zone, sends a text confirmation and reschedules when a customer can't make it. Dispatch handles the exceptions instead of the routine calls.

After-hours rules decide what happens when the office is closed. A typical escalation rule might read: if the caller reports active water leaking, no heat in freezing weather or a sewage backup indoors, transfer to the on-call technician and text the details; if the technician doesn't answer, try the backup, then the owner. Everything else is booked for the next morning, with a summary waiting in your CRM when the office opens.

OUTCOMES

Hands typing a text message on a smartphone

Every unanswered call is a job that may go to a competitor. AI voice agents help you answer every call without adding headcount.

A missed call rarely becomes a voicemail. A homeowner with a failed water heater or a ceiling stain spreading after a storm tends to call the next company on the list, and that company books the job. The loss never shows up in a report, which makes it easy to underestimate. The calculator on this page lets you estimate what missed calls may be costing you, using your own numbers.

More headcount isn't always the answer, because call volume in home services is uneven. Heat waves, freezes and storms create spikes that no sensible staffing plan can cover, and overnight shifts are hard to staff at all. An AI voice agent absorbs those peaks and gaps, while your CSRs focus on the calls that need judgment, empathy or a detailed quote.

Illustration

PROCESS

  1. Discover

    We review your call volume, missed-call patterns, recordings and scripts, list the questions callers ask most often, and agree on what the agent should handle, book and escalate to your team.

  2. Build

    We configure the agent's voice, greeting and knowledge, connect it to your phone system, calendar and CRM, set escalation and after-hours rules, and test it against real call scenarios before it answers customers.

  3. Optimize

    Monthly, we review transcripts, booked jobs, transfers and calls that ended without a booking, then tune answers, scripts and routing so more calls finish with an appointment on the calendar.

Missed-call cost calculator

Missed-call cost calculator

What could missed calls be costing you?

Enter your own numbers. Nothing is pre-filled because every business is different.

Inbound calls from new and existing customers.

%

Voicemail, abandoned and after-hours calls.

%

Share of answered calls that become booked jobs.

$

Your typical invoice for a booked job.

Estimated revenue at risk per month

$0

Fill in all four fields to see an estimate based on your own numbers.

Let's Talk Growth

INDUSTRIES

All industries

KEEP EXPLORING

All AI Solutions services

Voice and chat agents that answer, qualify and book, with human review built in.
Explore AI Solutions

Packaged solution: AI Voice Agents is part of the Tavero Conversion System, when leads slip through the cracks.

See the Conversion System
Angular white building facade

Results are published here as they are verified with our clients.

How we work

FAQ

It isn't designed to. We usually set an AI voice agent up for overflow, after-hours and routine booking calls, which frees CSRs for complex conversations, upset customers and sales calls. You decide which calls it answers first and which ring through to your team.

Yes, in most setups. Calls can forward to the agent from your existing number, either for every call, after a set number of rings or only outside office hours. We confirm which forwarding options your current phone provider supports during scoping.

The agent explains that it will pass the request to the team, collects the caller's name, number, address and issue, then transfers the call or creates a callback task. Your staff receive a short summary, so the customer never repeats their story.

Yes. Calls can be recorded and transcribed, subject to the consent rules in your state, and each one gets a summary with the outcome. We review them with you during tuning, and you can check any conversation whenever you want.

Glass building facade reflecting a clear blue sky

Tell us about your goals and we'll recommend where to start.

Let's Talk GrowthBook a Consultation
Call 888-482-1313Let's Talk Growth